Refund Policy
Last updated: October 29, 2026
Every song is made to order from your story, so it cannot be resold. Even so, we would rather fix a problem than keep money from an unhappy customer.
7-day money-back guarantee
If you ordered through a Songs On Time page that shows the 7-day guarantee and you are not happy with your song, email us within 7 days of your purchase and we will refund the full amount you paid — no questions asked, even after the song has been delivered. Add-ons and extra purchases made on those pages are covered the same way, each for 7 days from its own purchase. This guarantee is our own promise and comes in addition to your statutory rights.
If your song never arrived
Full refund, or we resend it — your choice. Just write to us.
If the song has a technical problem
Broken or silent audio, wrong length, corrupted file: we regenerate it at no cost. If we still cannot deliver a working song, you get a full refund.
If we got the details wrong
If the song does not reflect the story or preferences you submitted, tell us what is wrong and we will produce a new version at no cost.
If you simply changed your mind
Outside the 7-day guarantee, because production starts immediately and each song is unique, we cannot refund an order that was delivered as described. If you contact us before production finishes, we will cancel and refund it.
How to request
Email contact@songsontime.com with your order number (it looks like SFY-1234) and what went wrong — for the 7-day guarantee, no reason is needed. We reply within 2 business days. Approved refunds go back to the original payment method through Stripe and typically appear within 5–10 business days.
Chargebacks
If something went wrong, please contact us first — we can almost always solve it faster than a bank dispute.