Refund Policy
Last updated: August 7, 2026
Every song is made to order from your story, so it cannot be resold. Even so, we would rather fix a problem than keep money from an unhappy customer.
If your song never arrived
Full refund, or we resend it — your choice. Just write to us.
If the song has a technical problem
Broken or silent audio, wrong length, corrupted file: we regenerate it at no cost. If we still cannot deliver a working song, you get a full refund.
If we got the details wrong
If the song does not reflect the story or preferences you submitted, tell us what is wrong and we will produce a new version at no cost.
If you simply changed your mind
Because production starts immediately and each song is unique, we cannot refund an order that was delivered as described. If you contact us before production finishes, we will cancel and refund it.
How to request
Email contact@songsontime.com with your order number (it looks like SFY-1234) and what went wrong. We reply within 2 business days. Approved refunds go back to the original payment method through Stripe and typically appear within 5–10 business days.
Chargebacks
If something went wrong, please contact us first — we can almost always solve it faster than a bank dispute.